MOTOGOLF RETURN/CANCELLATION POLICY

Any warranty covering products sold by Motogolf.com is the warranty provided by the manufacture/distributor of those products. We typically follow the manufacturer’s warranty but we reserve the right to exercise Motogolf.com’s general return policy below. The materials on, and the operation of, this site are provided “As Is” without any express or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. In no event shall Motogolf.com or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information) arising out of the use or inability to use the materials or products on this site. We have provided their warranty information below for your convenience:

Motogolf Return Policy:
No cancellations on special order items once the order has been placed. For order cancellations prior to shipment, we will need to assess a handling & credit card processing fee of 3% which will be deducted from the refund.

Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing:

1. The cart is completely unused and brand new
2. It is in original packaging & new/unused condition
3. The owner pays the return freight
4. A return authority is obtained first from US distributor/manufacturer through Motogolf
5. Original shipping fee + handling fee will be deducted from the refund (approx $120)

Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:

1. A return authority is obtained first
2. It is in the original packaging
3. The owner pays the return freight
4. Up to 30% restocking fee applies of the full retail price

The cart will be returned to Distributor/Manufacturer's warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of the unit, we will issue a refund net of fees above.

No cancellations on special order items once the order has been placed. Order cancellations on select products prior to shipment may result in handling & credit card processing fee of 3% which will be deducted from the refund. More warranty details available: https://motogolf.com/pages/privacy-legal.

Caddytrek Warranty Information:

Caddytrek Return Policy

If for any reason customer wishes to return their item, the item must be returned within 15-30 days after receipt, in its ORIGINAL PACKAGING, for a complete refund minus round trip ship fee + up to 30% restocking fee. The 30 day return allotment begins on the delivery date of the item. No returns will be accepted after the 30th day.

All returns to FTR Systems must be authorized prior to shipment. A Return Merchandise Authorization (RMA) number is provided solely by FTR Systems to authorize the return. Any shipment received by FTR Systems without an RMA will be refused at time of delivery and any costs associated with the refusal will be the responsibility of the customer.

Returns must be shipped in accordance with the following guidelines:

1. Returned in it's original shipping box.
2. Package must be unopened.
3. Product must be unused.
4. Returns must include any accessories (if applicable).
5. Customer pays for return shipping.

If customer fails to adhere to FTR Systems Return Policy, the returned shipment will be refused at time of delivery and any costs associated with the refusal will be the responsibility of the customer.

To receive a RMA number, please contact FTR Systems at (702) 982-6598 x2.

All returns are evaluated at time of FTR Systems receiving the package and subject to up to 30% restocking fee. Should the package be damaged during shipping transit will be the responsibility of the customer including any additional fees. Before a refund can be issued, FTR Systems reserves the right to make a final assessment to determine the condition of the returned item(s) and to refuse the return if guidelines listed above are not met.

Exchanges
From time to time, FTR Systems Inc/Caddytrek may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with FTR Systems/Caddytrek exchange policies in effect on the date of the exchange.

Warranty

WARRANTY PERIOD?
FTR Systems' warranty obligations are limited to the terms set forth below: FTR Systems as defined below warrants this FTR-branded product against defects in materials and workmanship under normaluse for a period of TWO (2) YEARS from the date of retail purchased by the original end-user purchaser (“Warranty Period”).

The limited warranty is effective for two years following the date of purchase (Effective on carts purchased from 1/1/21; carts purchased between 5/1/21 - 12/31/21 are covered with a 18 months warranty; carts purchased prior to 4/30/21 are covered with a 1 year warranty).  FTR Systems warranties the product against manufacture design and defect.

The manufacturer is not responsible for damage or part failure due to normal wear-and-tear or misuse of the product.

WHAT DOES THE WARRANTY COVER?
The following is covered under the terms of the limited warranty:

YEAR 2: motors, electronics, battery, and mechanical parts.

WHAT WILL FTR SYSTEMS DO TO CORRECT PROBLEMS?
If a defect arises and a valid claim is received within the Warranty Period, at its option, FTR Systems will either

1. Send parts for replacement at no charge; or
2. Repair the defect at no charge, using new or refurbished replacement parts in cases where service work is required and performed by FTR Systems.

FTR Systems may request that you replace defective parts with new or refurbished user-installable parts that FTR Systems provides in fulfillment of its warranty obligation. A replacement product or part, including a user installable part that has been installed in accordance with instructions provided by FTR Systems, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage to the customer. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes FTR Systems' property. Parts provided by FTR Systems in fulfillment of its warranty obligation must be used in products for which warranty service is claimed.

WHAT MUST YOU DO TO KEEP YOUR WARRANTY IN EFFECT?
Customers are encouraged to visit www.CaddyTrek.com to register their product for warranty. Customers should follow a regular maintenance program to keep their unit in top performance. Refer to maintenance and care documents provided by FTR Systems.

Customers should follow recommended use guidelines when using the product. Using the product in areas or in a manner not defined as normal operating standards for the product can void any future warranty claims.

Maintain sufficient charging on the battery at all times. Charge battery using supplied charger for product.

EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to products manufactured by or for FTR Systems that can be identified by the “FTR” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-FTR products or any software, even if packaged or sold with FTR Systems. Manufacturers, suppliers or publishers, other than FTR Systems, may provide their own warranties to the end user purchaser, but FTR Systems, in so far as permitted by law, provides their products “as is”. Software distributed by FTR Systems with or without the FTR Systems' brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.

FTR Systems does not warrant that the operation of the product will be uninterrupted or error-free. FTR Systems is not responsible for damage arising from failure to follow instructions relating to the product's use.

This warranty does not apply: (a) to damage caused by use with non-FTR Systems products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by FTR Systems; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of FTR Systems or an FTR Systems Authorized Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of FTR Systems; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any FTR Systems serial number has been removed or defaced.

The battery is enclosed in a limited waterproof housing unit to eliminate exposure to rain or any outdoor elements. The rear wheel motors are also sealed to prevent exposure to rain and other outdoor elements. The handset can withstand limited exposure to moisture or rain. But it is not recommended to allow continued exposure to heavy rains or moisture as this can eventually damage the electronic components.

Caddytrek carts are designed to be as resistant to wet conditions as possible however they are not waterproof. Under no circumstances should you clean your cart using a pressure washer or hose.

Caddytrek recommends cleaning away excess debris with a brush and wiping the cart down with a damp cloth.

Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.

If you experience an issue after playing in wet conditions, please contact the technician at Caddytrek.

Service areas
Customers that move there unit outside of defined service areas will be responsible for any shipping charges and related fees to and from their present location. For example, if a customer takes their unit outside of the U.S. and needs service, the customer will need to ship the unit to FTR Systems for service and pay for the return shipping to their new location. FTR Systems is not responsible for any shipping, taxes or duties levied as a result of shipping to or from a location outside of defined service areas.

Transfer of property
When a unit is resold, the remaining time on the warranty is transferred to the buyer. Warranties are not extended due to resale. The buyer assumes full rights regarding the warranty as defined in this document.

Extended warranties
FTR Systems does not provide extended warranties for this product.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, FTR SYSTEMS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF FTR SYSTEMS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY FTR SYSTEMS IN ITS SOLE DISCRETION. NO FTR SYSTEMS' RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION OR ADDITION TO THIS WARRANTY. EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, FTR SYSTEMS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH FTR PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS.

FTR SYSTEMS' WARRANTY OBLIGATION
FTR Systems will facilitate shipping to and from its service center within the U.S. contiguous states. Service requests from Alaska, Hawaii or U.S. Territories remain eligible for service, but customer will need to facilitate shipping unit to and from FTR Systems.

For service work or parts not covered under warranty, FTR Systems will provide a detailed quote for repair and service of unit prior to doing any service work. In instances where required service work may exceed original estimate, FTR Systems will contact customer and provide updated quote of service work needed.

OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact the FTR Systems representatives or, if applicable, an FTR Systems Authorized Service Provider using the information provided in the documentation. An FTR Systems' representative or FTR Systems' Authorized Service Provider will help determine whether your product requires service and, if it does, will inform you how FTR Systems will provide it. FTR Systems or its FTR Systems Authorized Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. FTR Systems may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service. ( MB-6003-POL | Rev. 1.01)

Caddytrek Terms
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

This Agreement contains the terms and conditions that apply to your purchase from FTR Systems Inc. named on the invoice (Caddytrek) that will be provided to you ("Customer") on orders for Caddytrek products (“Products”) sold in the United States. By accepting delivery of the Products described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE PURCHASE AGREEMENT WITH FTR Systems Inc., IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (ii) UNLESS OTHER FTR Systems STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions are subject to change without prior written notice at any time, in FTR Systems sole discretion.

OTHER DOCUMENTS
These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s), except as otherwise noted. Any attempt to alter, supplement or amend this document or to enter an order for product(s) that are subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and FTR Systems Inc.

GOVERNING LAW
THIS AGREEMENT AND ANY SALES THERE UNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF Massachusetts, WITHOUT REGARD TO CONFLICTS OF LAWS RULES.

Payment Terms; Orders; Quotes; Interest
Terms of payment are within FTR Systems's sole discretion, and unless otherwise agreed to by FTR Systems payment must be received by FTR Systems prior to FTR Systems acceptance and delivery of an order. Payment for the products and services and support will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by FTR Systems. Invoices are due and payable at the time of order and the date of the invoice. The FTR Systems/Caddytrek online e-Commerce system will charge a credit card immediately upon completion of an order through our certified secured payment processor company and merchant bank. FTR Systems guarantees a full and immediate refund in case of backorder situations or pre-shipment cancellations upon customer request. FTR Systems may invoice parts of an order separately. Orders are not binding upon FTR Systems until accepted by FTR Systems. Any quotations given by FTR Systems will be valid for the period stated on the quotation, or if published on the internet prices are guaranteed for one calendar week from the date of publication. Prices are subject to change without notice and might vary outside the Continental United States. Customer agrees to pay interest on all past-due sums at the current interest rate for credit card debt. Discounts are applied as agreed between the Customer and FTR Systems Inc/Caddytrek.

Shipping Charges; Taxes
Separate charges for shipping and handling will be shown on FTR Systems invoice(s), if applicable. Standard shipping charges within the continental U.S. include shipping via UPS or Fed Ex Ground or similar service. Customer may choose alternate carrier at additional charges. International shipments can be made with a mutually agreed carrier and at the customer's expense. Unless Customer provides FTR Systems with a valid and correct tax exemption certificate applicable to the product ship-to location prior to FTR Systems acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order, however designated, except for FTR Systems franchise taxes and taxes on FTR Systems net income. If applicable, a separate charge for taxes will be shown on FTR Systems Inc. invoice.

Title; Risk of Loss
Title to products passes from FTR Systems to Customer on shipment from FTR Systems facility. Loss or damage that occurs during shipping by a carrier selected by FTR Systems Inc. is FTR Systems responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility.

Warranties
THE LIMITED WARRANTIES APPLICABLE TO FTR Systems Inc. BRANDED PRODUCTS ARE INCLUDED IN THE DOCUMENTATION ALONG WITH THE PRODUCTS AS WELL AS ON OUR WEBSITE WWW.CADDYTREK.COM . THERE ARE NO WARRANTIES FOR SERVICES. FTR Systems MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN THIS SECTION AND IN FTR SYSTMEMS' APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTIES WILL BE EFFECTIVE, AND FTR SYSTMEMS WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES, ONLY UPON FTR SYSTMEMS' RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED. ANY WARRANTY WILL BE VOIDED IN ITS ENTIRETY, IF A CUSTOMER HAS DISPUTED A CREDIT CARD CHARGE OR OTHER FORM OF PAYMENT RESULTING IN FTR SYSTMEMS NOT HAVING RECEIVED FULL PAYMENT. FTR SYSTMEMS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF' MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FTR SYSTMEMS' RESPONSIBILITY FOR WARRANTY CLAIMS IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN FTR SYSTMEMS' APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. WE WILL NOT PAY FOR: LOSS OF USE OF YOUR PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR GOLF TROLLEY PRODUCT OR ITS FAILURE TO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, MISUSE OR MODIFICATION OF THE PRODUCT OR OTHERWISE NEITHER YOU NOR FTR SYSTMEMS SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

FTR Systems Inc./Caddytrek reserves the right to modify its warranty at any time, in its sole discretion.

Products and Components
FTR's policy is one of ongoing product update and revision. FTR may revise and discontinue products at any time. FTR will ship products that have the same or better functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet, website, manual or catalogue are possible during a model year. FTR reserves all rights to modify and upgrade components during a model year. All parts are factory new, unused unless otherwise described or ordered by the Customer.

Limitations of Liability
FTR Systems Inc. DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR THE PROVISION OF SERVICES AND SUPPORT FTR Systems WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. THIS LIMITATION OF LIABILITY APPLIES BOTH TO PRODUCTS AND SERVICES AND SUPPORT CUSTOMER RECEIVES UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, FTR Systems IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS UNDER THIS AGREEMENT. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF SERVICES NOT BUNDLED WITH PRODUCTS UNDER THIS AGREEMENT, FTR Systems IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF SERVICES UNDER THIS AGREEMENT.

Applicable Law
Customer agrees to comply with all applicable laws and regulations of the United States.

Service and Support
FTR Systems/Caddytrek will provide general telephone service and support to Customers in the United States, and in selected international countries in accordance with the then-current service and support policies and conditions in effect. However, FTR Systems/Caddytrek support personnel may not be able to understand or resolve any given problem, and hereby excludes any obligations or liabilities arising from a given problem not solved by FTR Systems/Caddytrek. FTR Systems/Caddytrek has no obligation to provide service or support until FTR Systems/Caddytrek has received full payment for the product or services and support that Customer purchased.

Dispute Resolution
The parties will attempt to resolve any claim, or dispute or controversy (whether in contract, tort or otherwise) against FTR Systems Inc/Caddytrek, its agents, employees, successors, assigns or affiliates (collectively for purposes of this paragraph, FTR Systems) arising out of or relating to this Agreement, FTR Systems/Caddytrek advertising, or any related purchase (a "Dispute") through face to face negotiation with persons fully authorized to resolve the Dispute or through mediation utilizing a mutually agreeable mediator, rather than through litigation. If the parties are unable to resolve the Dispute through negotiation or mediation within a reasonable time after written notice from one party to the other that a Dispute exists, the Dispute will be settled by binding arbitration in accordance with the then current CPR Rules for Non-Administered Arbitration. The Arbitration will be conducted before three (3) independent and impartial arbitrators. FTR Systems will appoint one (1) arbitrator and the other party or parties will appoint one (1) arbitrator. The two (2) appointed arbitrators will then select a third arbitrator, who shall be the presiding arbitrator. The arbitration hearing shall take place in Massachusetts and will be governed by the United States Federal Arbitration Act to the exclusion of any inconsistent state laws. The arbitrators shall base their award on the terms of this Agreement, and will follow the law and judicial precedents that a United States District Judge sitting in Suffolk County, Massachusetts would apply to the Dispute. The arbitrators shall render their award in writing and will include the findings of fact and conclusion of law upon which their award is based. Judgment upon the arbitration award may be entered by any court of competent jurisdiction. The existence or results of any negotiation, mediation or arbitration will be treated as confidential. Notwithstanding the foregoing, either party will have the right to obtain from a court of competent jurisdiction a temporary restraining order, preliminary injunction or other equitable relief to preserve the status quo or prevent irreparable harm, although the merits of the underlying Dispute will be resolved in accordance with this paragraph.